February 5, 2008 @ 4:20 pm Virtual-Dedicated.net, part of Datarealm, is having its base Xen VPS for under $5 a month.
- 64MB RAM
- 128MB swap
- 2GB storage
- 1Mbps unmetred bandwidth (> 300GB/month)
- Limelight Network at Phoenix Arizona
Available in various different Linux distributions.
Signed up this plan 30 hours ago, and am still waiting for the account activation. Not good.
40 hours later and my VPS is finally provisioned. This blog is now hosted at Datarealm.
Its been eight days since I signed up, I submitted a support ticket two days ago to see if they were at least going to get around to doing it.. I’ve heard no reply.
Matthew, if I get it straight, after 8 days Datarealm is yet to provide you access to the VPS plan you paid for?
That wouldn’t be good..
Well, day three after the support ticket they finally reply, saying my credit card was flagged for fraud.. If it gets flagged for fraud, should they still charge me? I just checked my bank statement and I was charged the day I placed the order.
I understand your point, though I really must point out that in credit cards the amounts can’t be instantly charged by any company, but rather the amount being charged is put on a pending/authorization state in which the funds are reserved. This isn’t the same as being charged, though it may that a while, if the transaction isn’t followed through the end by both sides (the company and the bank) the amount will no longer be reserved and won’t be charged.
It happens all the time when you add a credit card to paypal, it appears they instantly charge you with one dollar every time you do so, but actually that amount never get’s deducted.
Just to be on the safe side, keep complaining both to your bank/credit card company and Datarealm until the situation is fully settled.
Alright, an update on the Datarealm situation.
The server was finally setup and here’s all the details. When I deal with most VPS companies, their support system usually sends you an email with a copy of the ticket whether they opened it or yourself. As it ends up, my credit card was picked up for fraud because right now I’m in Texas, however the card is from California. I did not check the support ticket at their site daily so that is of course fault on my part because -their- ticket opened the same day I paid.
Now, they didn’t reply to the support ticket until two days after I had submitted, in which they explained the reason of why they thought the card was fraud. After sending them pictures of the card and explaining why the states didn’t match, they were more than happy to complete the setup.
As far as the money is concerned, they offered a complete refund saying how the charge is one of the very first parts of the provisioning process. The one thing I really like about them, although I had paid for it over a week ago, the account actually didn’t get setup until today, so what they do is bump the pay day to the day its setup for next month.
Anyways, I thought it would be unfair for Datarealms if I didn’t share this.
To add on to before, if you setup and account with them, be sure you check the ticket system daily to see if there were any halts on the account. The system won’t email you automatically.
@Matthew — it’s great to hear that everything works out in the end.
I signed up for an account. It took creating a ticket to get them to provision my account.
I see that you’ve moved the blog to vpslink. What made you do that? Right now I can’t reach my VPS.
agreen416 — yes I am “consolidating” my servers. However I can still access my Datarealm server. Sent a support email?
yeah I did. suspended because of a billing issue. funny cause I paid 3 months in advance through paypal.
24 hours later. It was a complete screwup on their end. No billing issue, my VPS is back online.