Comments on: BoxVPS – $36/Year 512MB OpenVZ VPS

By: Richard Edward Horner

Richard Edward Horner — Sun, 04 Oct 2009 18:44:03 +0000

After 4 days with no response or action, I posted again to the two tickets I had open with BoxVPS regarding my RAM. An hour and a half later they upped my RAM to 1G so I got a some extra for my trouble.

By: Richard Edward Horner

Richard Edward Horner — Fri, 02 Oct 2009 20:23:44 +0000

I already paid for the year. I’ve opened 4 tickets. Quickest response was something like 8 hours. Two of the tickets have yet to be responded to. I don’t think they like me.

By: Kanga

Kanga — Fri, 02 Oct 2009 20:03:19 +0000

Raise a ticket ask for your RAM allowance. I had to. I then had to pay 1 year in advance ( $36 no big deal for 512 VPS for a year ). After that I was set.

Actually I messed this particular VPS up and needed then to re-image it. There ticket response times so far have been excellent one as low as 5 mins.

By: Richard Edward Horner

Richard Edward Horner — Thu, 24 Sep 2009 14:58:20 +0000

Followup on my issue. Boxvps didn’t respond to my ticket that had been auto-created when I emailed billing after 4 days so I emailed support and they replied within 8 hours saying that my VPS had been setup and my login info sent to me the day I signed up. I found that email in my SPAM folder (I’m using Gmail) which was odd because all subsequent communications such as the auto-replies telling me tickets were being opened and the human response came to my inbox.

So, my VPS had been setup, however I was not given the RAM I was entitled to for prepaying for an entire year. I responded to the ticket that I had heard back from them on and they said they would fix this but that was two days ago and it’s still not fixed.

By: Kanga

Kanga — Sat, 19 Sep 2009 22:37:30 +0000

support at boxvps.com

By: Richard Edward Horner

Richard Edward Horner — Sat, 19 Sep 2009 15:20:27 +0000

I signed up and paid on Monday September 14th for a year and still have not received my login information. I sent them an email yesterday to billing@ which automatically opened a ticket but have heard nothing back. I can see the charge on my credit card is very real. If anyone has a point of contact that they know a human reads at this company, I would appreciate having it.

Thanks

By: Kanga

Kanga — Sat, 19 Sep 2009 12:52:12 +0000

@Budi. This is incorrect If you contact then they will still process this deal.

By: Budi

Budi — Sat, 19 Sep 2009 11:37:07 +0000

Expired

By: Kanga

Kanga — Sat, 19 Sep 2009 03:30:39 +0000

I got one. You need to pay for 1 year in advance to get the 512ram option. I opened a ticket paid and got 512ram for ~$30 USD for year that’s very cheap. So far so good.

By: Tenshi

Tenshi — Fri, 18 Sep 2009 16:40:28 +0000

So I’m the lucky one who got canceled from 2host…

So I moved on to BoxVPS, but I’m having issues… Although I was finally set-up 36h after a 12 months purchase, I didn’t get the full “upgrade” with the coupon.

Anyone in the same boat?